Will Serlo replace my team?
No. Serlo handles routine conversations and intake so your team can focus on the work that needs people.
RESIDENT COMMUNICATION · MAINTENANCE INTAKE
Resident calls and texts, answered. Maintenance requests, organized.
Serlo talks with residents by phone and text, answers routine questions from your property information, and turns maintenance issues into organized tasks for your team.
REAL SERLO SCREEN · SMS
ILLUSTRATIVE RESIDENT DETAILS
THE TASK
Task #10065, created from the conversation
THE RESIDENT
Riley’s follow-up about the leak
SERLO
The reply Riley received
Task #10065, with the text conversation that created it.
REAL SERLO SCREEN · SMS
ILLUSTRATIVE RESIDENT DETAILS
THE TASK
Task #10065, created from the conversation
THE RESIDENT
Riley’s follow-up about the leak
SERLO
The reply Riley received
Task #10065, with the text conversation that created it.
PRODUCT FILM · 1:05
From the first text to your team’s task list.
Real Serlo screens: a text becomes a task your team can act on, a routine question is answered from your property information, and a possible emergency follows your escalation procedures.
A one-minute look at Serlo. A resident texts about a kitchen sink leak. Serlo confirms the unit, asks whether the water is actively flowing, and creates a task with the details attached. A team member assigns it and sets it in progress, and the resident’s later check-in is added to the same task. Serlo answers a routine trash pickup question from the property’s knowledge base. On a phone call about an active leak, Serlo recognizes a possible emergency and, following the team’s escalation settings, connects the caller to the on-call contact with a warm transfer.
SERLO PRODUCT SCREENS · DEMO BUSINESS, FICTIONAL RESIDENTS · CALL AUDIO RECREATED FROM A VERIFIED SERLO CALL.
Request a DemoHOW IT WORKS
One conversation.
One organized maintenance task.One conversation. One organized maintenance task.
An SMS maintenance request: Riley reports a kitchen sink leak, Serlo confirms the location, and the details stay linked to the task.
FULL TRANSCRIPT, VERBATIM
Riley · 9:59 AM
My kitchen sink is leaking.
Serlo · 10:00 AM
Just to confirm, is this issue at Unit 5A at Maple Court Apartments? Reply STOP to opt out. Reply HELP for help. Msg&data rates may apply. Your reference number for this issue is TASK10065.
Riley · 10:01 AM
That's right.
Serlo · 10:01 AM
Thank you. Is the water actively flowing now, or is it a slow drip?
Riley · 10:02 AM
It's just a slow drip under the cabinet.
Serlo · 10:03 AM
Thanks for confirming. Maintenance will follow up soon to arrange a fix.
The task arrives with the details already attached.
TASK #10065 FIELDS, AS SHOWN IN SERLO
- Title
- Riley Vasquez - Kitchen sink leaking
- Original reason
- My kitchen sink is leaking. Follow-up (SMS): It's just a slow drip under the cabinet.
- Classification
- normal · maintenance request
- Status / Priority
- Open · Normal
- Contact
- Riley Vasquez
- Property / Unit
- Maple Court Apartments · 5A
SERLO PRODUCT SCREENS · RESIDENT AND PROPERTY DETAILS ARE ILLUSTRATIVE.
CAPABILITIES
Built around the conversations your office already handles.
VOICE
Phone calls
Serlo answers resident calls, holds a natural conversation, and asks follow-up questions about the issue.
SMS
Text messages
Residents can text Serlo instead of calling. Either way, maintenance requests become organized tasks for your team.
FOLLOW-UPS
Details stay together
When a resident adds details, they’re added to the existing task, like Riley’s follow-up above.
ROUTINE QUESTIONS
Answers come from the information you provide.
You configure property details, policies, and procedures. When a question falls outside what Serlo knows, it creates a task for your team instead of guessing.
- When is trash pickup this week?
- What are the office hours?
- Where can my guests park?
EXAMPLES OF TOPICS YOU CAN CONFIGURE
POSSIBLE EMERGENCIES
Built to recognize urgent issues and help your team respond.
You set your escalation procedures and who should be contacted.
01 · RECOGNIZE
Serlo checks resident conversations for signs of a possible emergency.
02 · ESCALATE
When enabled and configured, Serlo follows your escalation procedure, which can include a warm transfer to on-call staff during supported voice calls.
03 · FLAG
Requests identified as potential emergencies are flagged for your team's review.
04 · RECORD
The conversation stays attached to the task for follow-up.
Emergency detection and escalation are not guaranteed. Escalation depends on your configuration, system availability, and on-call response. Serlo is not an emergency service. Residents in immediate danger should call 911.
THE TEAM SIDE
Resident calls and texts.
One organized task list.Resident calls and texts. One organized task list.
See what’s open, what’s urgent, and which property each request belongs to. Then assign it and mark it done.
- 1Views for your team: My Tasks, Unassigned, All, and Done.
- 2Filter by what matters: Status, priority, time, property, and emergency.
- 3Category and priority at a glance: Maintenance requests, general inquiries, high-priority issues.
- 4Progress you can track: See what’s open, in progress, and unassigned.
SERLO TASK WORKSPACE · ILLUSTRATIVE RESIDENT, PROPERTY, AND TASK DETAILS.
GETTING STARTED
Set up around how you already work.
Serlo works alongside your property management software. It doesn’t replace it.
Share your properties and procedures
Property details, the questions residents ask most, and how your team handles maintenance.
Set escalation rules and contacts
What counts as urgent, who’s on call, and when a call should be transferred.
Review, test, and go live
We configure Serlo with you, you test it, and it goes live when you’re ready.
Common questions
Can I control what Serlo says?
Yes. Serlo answers from the property details, policies, and procedures you provide and approve.
What happens when Serlo doesn’t know the answer?
It captures what the resident needs and creates a task for your team instead of guessing.
Does Serlo work with my property management software?
Serlo works alongside it. Tasks are reviewed and managed in Serlo.
No. Serlo handles routine conversations and intake so your team can focus on the work that needs people.
Yes. Serlo answers from the property details, policies, and procedures you provide and approve.
It captures what the resident needs and creates a task for your team instead of guessing.
Serlo works alongside it. Tasks are reviewed and managed in Serlo.
REQUEST A DEMO
See how Serlo would handle your residents’ calls and texts.
- 01
Send a short request.
- 02
We’ll email you to schedule a time.
- 03
We’ll walk through Serlo using the kinds of requests your team handles.