Security and data handling
Serlo is designed to be clear about what we process, how it flows, and how access is controlled.
What we process
Serlo may process caller contact details, call and message metadata, and conversation content (such as transcripts or summaries) depending on your configuration.
How data flows
Serlo uses service providers for calling, messaging, hosting, storage, and AI processing to deliver the service. Serlo stores only what's needed to support your workflows and reporting.
Security controls
We use encryption in transit, restrict access to authorized personnel, and log system activity to help detect abuse and troubleshoot issues.
Retention and deletion
Retention depends on configuration. You can request deletion of business data, subject to legal and operational requirements.
Service providers
Serlo uses service providers to operate the platform (for example, calling/messaging, AI processing, hosting, and storage).
Contact
For security questions, contact us at support@serlo.ai.
Need details for your team?
We can answer security questions and share what Serlo processes based on your configuration.