AI receptionist for HVAC companies
Serlo answers HVAC calls, captures the details your techs need, and routes urgent “no heat” situations to on-call.
Common Calls
Top reasons customers call
- •No heat / no cooling
- •System short-cycling
- •Thermostat not working
- •Strange smell from vents
- •New install estimate
- •Maintenance scheduling
Intake
What Serlo captures
- •Heating or cooling issue
- •Service address
- •When the issue started
- •Safety check: gas smell / smoke
- •Preferred appointment window
- •Best callback number
Emergencies
Emergency routing examples
- •No heat in freezing temperatures
- •Burning smell from vents
- •Gas smell (safety escalation)
Example
Example call snippet
Caller:
My furnace stopped working and it's really cold.
Serlo:
I can help. What's the service address?
Caller:
[Address]
Serlo:
Any smell of gas, smoke, or a safety concern right now?
Caller:
No.
Serlo:
Thanks. I'm going to notify the on-call technician now and send you a confirmation text.
FAQ
Common questions
Can Serlo detect HVAC emergencies?
Yes. You can configure emergency rules for situations like no heat in freezing temperatures.
Can Serlo schedule appointments?
Serlo can send a booking link or create an appointment request for your office to confirm.
Can Serlo ask different questions for installs vs repairs?
Yes. Intake flows can be tailored to your services.
Can Serlo capture dispatch-ready details?
Yes. Serlo captures issue type, address, urgency, and contact details.
Capture more HVAC jobs
Join early access and set up your HVAC intake and routing.