Maintenance request capture
When you can't answer, Serlo does. Every missed call becomes a structured maintenance task with consistent intake fields—so your team can dispatch fast.
Missed calls mean unresolved maintenance
Your team is coordinating vendors, showing units, or in a meeting. The office phone rings. No one picks up. The resident hangs up frustrated.
Most residents won't leave a voicemail. Even if they do, the message is often incomplete—no property, no unit number, just a name and a vague description.
A missed call during a property showing
Your property manager is showing a unit to a prospective tenant. The office phone rings—a resident at Oakwood Terrace reporting a dishwasher that won't drain. No one picks up.
With Serlo, the call rolls over automatically. Serlo greets the resident, identifies the property and unit, captures the issue details, confirms whether maintenance can enter the unit, and creates a structured task. By the time the showing ends, the task is already waiting in the dashboard with full context—property, unit, issue, urgency, and entry permission.
No missed call. No voicemail. No guessing what the resident said.
Serlo captures maintenance requests from every missed call
When you can't answer, Serlo picks up automatically and captures a complete intake.
Call goes unanswered
After a set number of rings, calls roll over to Serlo.
Serlo captures the details
Property, unit number, issue description, urgency, entry permission, and callback number—structured and consistent.
Maintenance task created
A task is created with all details and sent to your team via the dashboard, email, or SMS.
Urgent issues escalated
If it's an emergency, Serlo escalates to your on-call manager immediately.
What this means for your team
No more phone tag
Every call results in a complete, structured task—no chasing residents for missing details the next day.
Fewer interruptions during the day
When your team is busy with showings, vendors, or walk-ins, Serlo handles the phone—so they stay focused.
Faster dispatch, less back-and-forth
With property, unit, issue, urgency, and entry permission captured upfront, your team dispatches maintenance faster.
What a maintenance request capture looks like
Common questions
What if the resident just wants to leave a quick message?
Serlo can take a message too. But most residents appreciate the structured intake—it feels more responsive and ensures nothing gets missed.
How quickly do I get the task?
Immediately. Tasks are created and notifications sent as soon as the call ends.
Can Serlo handle calls for multiple properties?
Yes. Serlo identifies the property from the conversation and routes the task to the appropriate team.
Explore more ways Serlo helps
What to expect
We walk through your call types and routing preferences.
We show Serlo handling real scenarios—maintenance, leasing, emergencies, and general inquiries.
We map Serlo's follow-up tasks to your team's existing workflow.
Turn missed calls into resolved maintenance
Start capturing maintenance requests from every call.