Leasing inquiries & showing requests
Prospective tenants calling about availability? Serlo answers their questions, captures their info, and sends your application link—so you never lose a lead.
Leasing leads disappear when you can't answer
A prospective tenant calls about an available unit, but your leasing office is showing another property. They leave a voicemail—maybe—and call the next listing.
By the time your team calls back, the prospect has already scheduled a tour elsewhere or submitted an application at a different community.
A prospect calls while your team is on a tour
It's a Tuesday afternoon. Your leasing agent is showing a one-bedroom to a walk-in. The office phone rings—a prospective tenant asking about two-bedroom availability and pet policies. No one picks up.
With Serlo, the prospect gets an immediate response. Serlo shares current availability from your knowledge base, answers their questions about pet deposits and amenities, captures their name, contact info, and move-in timeline, and texts them your application link—all before the call ends.
When your leasing agent finishes the tour, the prospect's info is already in the dashboard. They follow up with a warm lead instead of a cold callback to a missed number.
Serlo captures leasing interest—your team follows up
No missed prospects. No lost leads. Just clean handoffs to your leasing team.
Prospect asks about availability
"Do you have any two-bedrooms available?" or "I'd like to schedule a tour."
Serlo answers common questions
Using your property knowledge base, Serlo can share availability, pet policies, pricing ranges, and amenities.
Prospect info captured
Serlo collects name, contact info, desired unit type, move-in timeline, and any specific questions.
Application link sent
If configured, Serlo texts your application link so the prospect can apply immediately.
What this means for your leasing team
Better responsiveness to prospects
Every leasing call gets an immediate, helpful response—even when your team is busy with tours or walk-ins.
Less time on repetitive questions
Serlo handles FAQs about availability, pricing, pet policies, and amenities—so your team focuses on closing.
Warmer follow-ups
Your team gets prospect details with context—unit type, timeline, and questions asked—so follow-ups are relevant and timely.
What a leasing inquiry looks like
Common questions
Does Serlo know current availability?
Yes—you provide availability info in your property knowledge base. Serlo uses it to answer questions accurately.
What if we don't have online applications?
No problem. Serlo captures prospect info and sends it to your leasing team for follow-up.
Can Serlo schedule tours?
Serlo captures tour interest and preferred times, then notifies your leasing team. Your team confirms the final time.
Explore more ways Serlo helps
What to expect
We walk through your call types and routing preferences.
We show Serlo handling real scenarios—maintenance, leasing, emergencies, and general inquiries.
We map Serlo's follow-up tasks to your team's existing workflow.
Capture every leasing lead
Set up leasing inquiry capture for your properties.